AAA Missouri

Reviews

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  When I first became a member of Triple A everything was okay. It wasn't until the second month after being a member I started receiving terrible service from agent Reagan Williams. She would not return phone calls or keep me informed on things I needed to discuss about my auto insurance. She would not answer her calls. As a matter of fact, no one in the office would answer. The phone would ring and ring and you would be sent to voicemail. When I was able to visit the office no one seemed too busy to answer calls. I would be the first or second customer in the office and no one was on the phone. What is up with that? I literally had to call the 800 number in order to get something accomplished. When I finally got in touch with someone at Reagan's office, I asked to speak to Karen who was the supervisor there. I told her about my concerns, but nothing changed. I contacted the regional office about the service and was told I would be getting a new agent and it would be sent to my email. Never got the email. However, Karen contacted me but I could not speak at that time because I was in the middle of a job. So, when I tried to contact her when I was available, I was told she would be out of the office for about 2 weeks. I wonder why she did not try to contact me again seeing that it is difficult to get in touch with her. Anyways, I have noticed shady things being done to my account. For instance, accepting more than one payment when I was told the system could only process one. If it was showing a payment was made, then it would not accept another one, but somehow it did it today. I also changed banking information online for direct draft because it allowed me to make that change and it would take up to 2 weeks to become effective. It never becomes effective and it always comes out of the wrong account. Not sure what's going on, but Triple A is not the best company to open a policy with. Especially, the one in Ridgeland, MS.
  By Moma Baby, May 15, 2017

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